FAQ: Shipping, Returns & Sauna Questions

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Questions, comments, or concerns? Send us an email at info@embracetheheat.com

About Embrace the Heat

Embrace The Heat is an award-winning wellness brand focused on modern sauna rituals and thoughtfully designed sauna accessories.

The brand, often referred to simply as Embrace, creates elevated sauna essentials that make heat sessions more comfortable, intentional, and consistent.

Embrace was founded by Marina Furstoss, who discovered the sauna as part of her active lifestyle and recovery routine. Over time, consistent sauna use evolved from simple recovery into a full self-care ritual.

A longtime admirer of thoughtfully designed products, she created Embrace to develop elevated sauna essentials that support the experience - helping protect hair, regulate heat, and remove distractions so people can stay present in the ritual.

Embrace is based in Miami, Florida - one of the hottest places in the United States and a city where people who love the heat thrive year-round.

Embrace was created to support the growing culture around sauna, recovery, and mindful self-care.

Many people discover the sauna through gyms, wellness studios, or recovery spaces, but often lack the tools that make the experience more comfortable and intentional.

Embrace designs accessories that help people embrace the heat while staying grounded and present in the experience.

Yes, Embrace was recently recognized with the Mindful Beauty Award for innovation in wellness, which you can read more about here.

Orders & Shipping

We currently ship our products to customers in the U.S, including Alaska and Hawaii.

All orders are fulfilled and shipped from Miami, Florida.

Orders are typically shipped the next business day.

Our fulfillment team ships orders Monday through Saturday. Orders placed after the daily cutoff or on Sundays will ship the following business day.

Share details about your shipping policies, item returns, or customer service.

At checkout you can choose your preferred shipping method.

We currently offer:

USPS shipping

UPS 2-Day delivery for faster delivery

Shipping times vary depending on your location and the carrier selected at checkout.

Most U.S. orders arrive within 3–7 business days with our standard shipping, depending on your location.

Customers who select UPS 2-Day delivery typically receive their order within two business days after shipment.

Delivery times begin once the order has been shipped.

Yes. Once your order ships, you will receive a shipping confirmation email with tracking information so you can monitor the delivery of your order.

If you need to make a change to your order, please contact us as soon as possible at info@embracetheheat.com

Because orders are processed quickly, changes may only be possible before the order has shipped.

If your order appears delayed or lost in transit, please contact us at info@embracetheheat.com and we will work with the shipping carrier to help resolve the issue.

Our goal is to make sure your order arrives safely.

Returns & Exchanges

All products purchased on embracetheheat.com can be returned within 14 days of delivery for a refund to the original payment method.

To be eligible for a return, items must be unused, unworn, and returned in their original packaging in the same condition they were received.

To start a return, please submit your request through our Returns Portal and ship the items back within 14 days of delivery.

Refunds may take 7–10 business days to appear on your statement after processing.

If you have any questions, you can contact us at info@embracetheheat.com.

Returns and exchanges are free for domestic orders that include Checkout+(Free Returns & Package Protection). Simply select “Checkout+” at checkout to receive this benefit.

Typically 1 - 2 weeks once returned to the warehouse.

Elevated Sauna Essentials: what does it mean?

Elevated sauna essentials are thoughtfully designed products for in-sauna use that help make sauna sessions more comfortable, intentional, and consistent.

These may include sauna hats, wraps (bottle sleeves), sauna bags, aromatherapy tools, body gua sha, and other sauna accessories designed to protect personal items and support longer, more comfortable heat sessions.

Embrace creates modern sauna essentials that combine functional design, quality materials, and durability to support a consistent sauna ritual.

Sauna essentials help make heat sessions more comfortable, intentional, and effective.

For example, sauna hats help protect hair and regulate head temperature, while other sauna accessories can help keep personal items protected from heat and moisture. Many people also use sauna essentials to build a more intentional sauna ritual or recovery routine.

Embrace Sauna Products

Embrace products are designed for people who enjoy using the sauna as part of their wellness, recovery, or mindfulness routine.

This includes sauna users at gyms, bathhouses, recovery studios, and home saunas who want tools that make sauna practice more comfortable and intentional.

Embrace products are designed specifically for modern sauna goers.

Many Embrace products are first-to-market solutions, while others reimagine existing sauna accessories through a more thoughtful, design-forward lens. Traditional sauna products are often outdated or purely functional - Embrace focuses on creating elevated essentials that feel beautiful to use and durable enough to support years of consistent sauna practice.

Each of our products is made as sustainably as possible and designed to last for a long time. All Embrace packaging is recyclable, reusable, or compostable.

You can purchase Embrace sauna accessories directly through our website at embracetheheat.com, with orders shipped from Miami, Florida across the United States. Embrace products are also available at select high-end spas and recovery studios.

Press & Partnerships

Yes. Embrace works with select spas, recovery studios, and wellness retailers interested in offering our products to their communities.

If you are interested in carrying Embrace, you can learn more about our wholesale program here.

Embrace partners with select online retailers who would like to offer our products to their audience.

Our collection features high-quality, design-forward sauna essentials, including several first-to-market products created to support modern sauna rituals. If this aligns with your customers, we would love to explore a partnership and extend our catalogue to your store.

We partner with Shopify Collective to make integration simple for online retailers.

You can learn more and apply here.

Yes. We collaborate with creators, sauna enthusiasts, and wellness professionals who share our passion for sauna culture and intentional self-care.

You can learn more and apply to be considered for our ambassador program here.

We are always happy to connect with editors, journalists, and media outlets interested in covering sauna culture, wellness rituals, and thoughtfully designed sauna accessories.

For press inquiries, please contact info@embracetheheat.com and include “PR Inquiry” in the subject line.